Telephone System Maintenance

 

 

 

 

 

 

 

 

 

 

 

 

free IT network
health check

We are proud to offer telehone lines, systems and maintenance.

 

We will come and advise you on any aspect of your IT network free of charge.

 

We will then submit a report on any finding and you are under no-obligations to deal with us again!

 

Call us now for more information or to arrange a visit!

 

 

 

 

Fancy a chat ?

To talk to one of our telecoms or IT advisors then please call us on 01302 590001 or e-mail us info@lakesideit.co.uk

Lakeside IT offers four levels of maintenance support contract for a standard period of 60 months. These are shown on our maintenance level matrix.

Basically the cover provided by each level is:

 

Basic Cover

Including, remote fault identification & resolve + carrier/VoIP VPN liaison (on traffic routed via one of our approved carriers); free software upgrades in working hours (fault resolution) and hardware warranty on main system processor and cards only. Hardware warranty on all equipment as agreed – excluding analogue devices/cabling – fault identification and manufacturer return to base warranty, labour chargeable.

 

User and System Support

Essential level cover plus free 15 minutes remote programming in working hours per month – name changes and speed dials (excluding ringing patterns, auto attendant and call centre rebuilds); free proactive software upgrades in working hours; free user support for unlimited users. Hardware warranty on all equipment as agreed – excluding analogue devices/cabling – fault identification and manufacturer return to base warranty, labour chargeable.

 

Hardware Maintenance and Support

Basic level cover plus hardware warranty on all equipment as agreed – excluding analogue devices/cabling; free 15 minutes remote programming in working hours per month – name changes and speed dials (excluding ringing patterns, auto attendant and call centre rebuilds); labour for on-site repairs/carrier/VoIP VPN fault liaison (on traffic routed via one of our approved carriers); yearly periodic system inspection and routine maintenance completed in working hours.