Ideal for people who want fast and efficient break-fix support for themselves and their team from a qualified UK help desk.
RemoteCare+ is a Pro-Active IT Support provides unlimited remote support during office hours. Contacting our Service Desk couldn't be easier – either call, email or for the fastest response use our instant chat software for immediate connection to an engineer – as often as you need.
For the reassurance that everything is taken care of and being monitored centrally. This is our most popular IT Support package, as we pro-actively monitor your servers centrally and ensure a reliable IT infrastructure.
If we can't fix it remotely or you need support out of hours that's not a problem, as a contract customer you will be entitled to preferential onsite, out of hours, and project rates so we can always be there when you need us.
The majority of our clients now go for this package. With 90% of issues being resolved over the phone, this package offers a true cost effective solution to ensure that you have someone on the end of the phone should you need assistance.
Where faults cannot be resolved remotely site visits will be charged at preferential rates. This is £55 per hour in office hours and £90 per hour out of hours in comparison to £75 / £120 for non-contract clients.
Software troubleshooting for standard Microsoft products. This includes availability and connectivity of the following:
Excludes user training and advanced configuration.
Third Party Applications
Time saving third party software application support. Use this in conjunction with your external software support agreements to remove yourself as the middle man when issues arrive. Exclude the blame culture by having Lakeside IT liaise directly with your third party providers ensuring speedy troubleshooting and resolution of software issues.
As a contract client you will be entitled to preferential project work rates. Project work is scheduled remote or onsite work which is not a support issue. It involves the change, configuration or development of the network. The following items are classed as project work:
Excludes hardware parts.
We will support pre-existing issues with your network subject to our Fair Usage Policy.