Assist represents our entry level support solution that provides service-level based support with access to a team of dedicated support professionals as and when you need it on a "pay-as-you-go" basis.
Pre-Paid IT Support
Pre-Paid IT Support is an ideal solution for cost conscious SME's looking for professional IT support but who do not need the extensive features or proactive aspects of the PRO-ACTIVE or GUARDIAN plans, or for those companies looking to complement in-house personnel and provide holiday or backup cover for short periods of time - this is generally a much cheaper option that employing contractors or interims. For and SLA resposnes and Professional IT support when you need it ! These agreements are fully upgradable whilst valid and benefit from unused service credits at the point of upgrade to protect any initial investment. |
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The features associated with this option are:
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